OpenAir Utilization Report for Education Services

When a new report for Education Consultants (ECs) was developed for ECs to keep track of their utilization and forecasting within our time tracking system, OpenAir, I created materials to enable ECs to use this report. To augment the live sessions held by colleagues, I developed a Quick Reference Guide and eLearning tutorial for those who could not attend, users who need additional support or review, and new hires.

The development of these materials began once the report was made. I write an initial script and drafted a Quick Reference Guide based on the requirements determined by management. After management’s review, I applied feedback and solicited additional feedback from colleagues. After some final rounds of review and approval, I finalized the Quick Reference Guide and got to work on the video. I had several rounds of video editing, taking into consideration management and colleague feedback, before the video and Quick Reference Guide were published on our Intranet and sent out via our monthly department newsletter.